- Decide what you want, ask questions by email preferably as it is in writing to check when necessary.
- Ask questions by email but confirm by phone toll-free Canada & US 1-877-469-3017
- When your decision is made, let us know you want either a quote (early in decision-making to find total costs) or an INVOICE when ready to order.
- Pay the invoice by EFT (Interac Electronic Funds Transfer) to charles@churchmall.ca
- Or pay be church cheque if you wish. (Takes longer but you have a record of payment for book-keeping.) If you are a very new church, we need to wait 2 weeks to make sure your cheque is deposited in our account. (We trusted a church in Toronto once and lost about $600 because the cheque was bad and no one connected would answer their phone.)
- We keep our prices discounted already so losing this much money means we not only lose the profit but also we lose part of what we paid the distributor. That is a formula for bankruptcy!
- As soon as your funds are deposited, (unless u r a new church) we send you a receipt and/or Invoice marked PAID!
- We send a purchase order (PO) to the vendor-distributor.
- We send your contact information, name, email and phone so the manufacturer can contact you for your graphics.
- Your product is manufactured.
- Prestige sends your product by truck. Any heavy expensive pieces are always sent by a liftgate truck by which the driver can lower your crate to the ground.
- IT IS YOUR RESPONSIBILITY to TAKE THE PRODUCT INSIDE THE CHURCH. Driver can do that if you have pre-arranged and paid the extra fee.
- IF ANY DAMAGE IS PRESENT IT MUST BE NOTED ON THE DRIVER'S DELIVERY INVOICE AND MAKE SURE YOU GET A COPY!
There is rarely any problem, but we all need to wear seatbelts in a car and make notes on damage for a delivery :) In fact taking a photo is one of the best ways to prove that there was damage.
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